Dear COROS users:

Recently, our company has discovered some goods suspected of being stolen during transportation and entering the Vietnamese market for unofficial sale. COROS is investigating and handling the case according to the law and has taken measures such as locking the lost or stolen device. Suspected lost or stolen devices may no longer be usable, so consumers should be cautious when purchasing devices of unknown origin.

This watch has been reported stolen. If you found, please contact COROS support for further confirmation. If you have purchased this watch from unauthorized marketplaces, please contact the seller or the marketplace immediately to request a full refund.

OFFICIALS ADVISE FROM COROS VIET NAM:

Request the Serial Number

Before finalizing any purchase, it is crucial to request the serial number of the COROS watch from the seller. The serial number serves as a unique identifier and allows you to verify the watch’s authenticity. Once you have the serial number, proceed to the next step for further validation.

Verify Usability and Safety

By contacting COROS Support with the serial number, you are taking an extra step in assuring the usability of the watch you intend to purchase. The support team will thoroughly assess the watch’s history, warranty, and determine if any past issues have been reported for that specific serial number.

Be Wary of Unusually Low Prices

When encountering significantly discounted prices on COROS watches, exercise caution as it may indicate a stolen item or a replacement watch has already been issued. Authorized resellers generally offer products at standard retail prices, and any drastic deviation should raise red flags. Remember, it is better to pay a fair price for an authentic watch than to end up with a fake or faulty product that jeopardizes your experience.

Consider Authorized Resellers

To mitigate risks associated with counterfeit or defective products, it is always recommended to purchase COROS watches directly from authorized resellers or the official COROS website. Authorized resellers guarantee the authenticity, warranty, and quality of the product, allowing for a worry-free purchase with full customer support and services. You can refer to COROS’ store locator here, which will help you find authorized resellers in your area.

Official website of COROS Vietnam: coros.com.vn

Official authorized dealer: https://coros.com.vn/dai-ly/

E-commerce website: https://shopee.vn/corosvietnam

Contact COROS Support

Need help or have additional questions? Reach out to a COROS Expert in one of the following ways:

  • Email: technical@coros.com.vn

  • Customer service hotline: +84-866 034 583

  • Submit a Support Request Form – Click here to get started

  • Send a message via the COROS App:

    • Open the COROS App

    • Go to Profile Page > Customer Support > Contact Support > Submit.

Brand commitment

COROS is always committed to providing users with safe and reliable products and services. We apologize for any inconvenience caused by this incident. In the future, we will further strengthen security management and take strong measures against illegal sales channels.

Thank you for your understanding and support of COROS!

COROS Vietnam

April 24, 2025